Physical Plant Department

Lock Shop

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The University of New Mexico Physical Plant Lock shop maintains the campus mechanical and electronic Access Control lock system. Some of the services we offer are lock installation, maintenance and re-keying services to meet your department needs as well as key issuance/replacement and individual and department key records and reports. For additional services please contact the Lock Shop.

Frequently Asked Questions

• How do I get a key?
  • Keys may be obtained from the Lock Shop at the Service Building from 8:00 a.m. to 5:00 p.m., Monday through Thursday. Closed on Friday! A signed key authorization card and valid UNM Lobo Card are required.
• Directions to Main Campus Lockshop
  • The Lock Shop is located at 1818 Camino del Servicio, in the Northeast corner of building 204. The Lock Shop has its own entrance and lobby. Directions: north from Yale and Lomas, left at the three way stop sign before the storm ditch, west across the "M" lot to the Service Building. Visitor parking is in the corner of that "M" lot and permits can be obtained at the main PPD lobby reception.
    
• Are you open for the lunch hour?
  • Yes, we are open from 8:00 a.m. -5:00 p.m. Monday - Thursday
• How do I get a key for my desk or file cabinet?
  • 1. Locate the lock number stamped or etched on the face of the lock.
  • 2. Write that number down on a Green Authorization card.
  3. Obtain appropriate signature from the Vice President, Dean, Associate Dean, Director, or Department Chair.
  • 4. Visit the Lock Shop with your green card and Lobo ID or Driver's License.
• Can the Lost/Stolen Fee be waived or paid by my department?
  • No, the Lost/Stolen Fee may not be waived or paid by your department
• Can I get a key without a Lobo ID?
  • Yes, you may obtain a key with another State issued ID or passport and the proper green authorization card.
• What if I don't have a Banner ID?
  • You will not be issued a key without an Active Banner ID Number
• When do I return my keys?
  • Keys must be returned when you no longer need access to an area, there is a change of department, or at the end of a current semester if you are not continuing with the next semester.
• What if my department asks me to turn my keys into them?
  • All keys must be returned to the Lock Shop. A receipt will be given upon return of the keys that my be turned into your department as proof of return.
• Do I need to pay a deposit for a key?
  • UNM Physical Plant Lock Shop does not charge a key deposit for Staff, Faculty, or Students. A key deposit may be required by your department to obtain a key. Please contact your Department head for further information.
• How do I get my key deposit refunded?
  • Once you have obtained a receipt from the lock shop, you may turn that into your department to obtain the proper forms to receive your refund.
• How do I get a list of the keys I have issued to me?
  • Please visit the lock shop in person with your Lobo ID, State issued ID, or Passport.
• How do I get a report of the keys issued to people in my department?
  • Please contact a representative from the Lock Shop with a written request.
• How do I get a key for my department to use?
  • Keys are not issued to departments - only to individuals.
• Can I request another copy of a key I already have?
  • You may only have one of the same key issued in your name. Please contact the Lock Shop for further information.
• How do I get a key for a contractor doing work in my department?
  • Contractors and vendors will be issued temporary keys or keycards for necessary construction and maintenance access. The cost is a $25 deposit for each key returnable when the key (s) is returned. The contractor's representative to whom the keys are issued must present picture identification (a driver’s license or state identification card with picture), a Banner ID number and sign for all keys issued. An approval card must be filled out by the Contractor Sponsor who will be responsible for them while on campus. All contractor keys will be returned within 30 days of project completion. The contractors will abide by all conditions of this policy and must return all keys as soon as they are finished. The Sponsor will be responsible for any areas left unsecure or for equipment damaged or stolen.
• How do I handle a lost/stolen key?
  • Lost keys must be reported to the UNM Police and the appropriate Dean, Director or Chair immediately. Replacement of a lost, stolen key will require a new request and authorization by the Department Head, a paid receipt for the key (s) or a Police Report. Key holders will be required to pay a replacement fee for lost keys and, if necessary, the cost for a change of the core(s). The lost key charge is $10/key for general keys and $25/key for sub and master keys. The fee will be submitted to the Lockshop. If the lost key is later found, it must be returned to the Lock Shop and a refund will be issued unless cores have been changed or other costs have been incurred. Stolen keys must be reported to the UNM Police and the Department Head immediately. A detailed report to UNMPD concerning the circumstances of the theft must be made. A replacement key must be approved by the Dean, Director or Department Chair.

For emergencies, contact Campus Police at 277-2241.

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