Senior Operations Manager
Alicia graduated from UNM magna cum laude with a BS in Psychology and Anthropology. She started working for UNM in 2009 and earned a Masters in Public Administration in 2011.
In her current role at ISS, Alicia is responsible for external and internal customer support and office management. Her areas of responsibility include: budget development, initiating financial transactions, creation and implementation of special projects and initiatives, and human resources management. As the HR Agent for ISS, Alicia serves as the primary representative and liaison to the Division of Human Resources on strategic HR matters. She provides additional support to ISS departments for personnel transactions, performance management, and organizational development. Alicia has satisfied the requirements for SHRM-CP certification as prescribed by the Society for Human Resource Management and is a SHRM-CP certified human resource professional.
Outside of her primary ISS duties, Alicia divides her time among several professional committees and organizations including the National Association of College Auxiliary Services and Global Ties ABQ. She is a member of UNM’s Marketing and Communication Advisory Council, the Co-Chair of the ISS Communications and Marketing Committee, and the Chair of the ISS Awards and Recognition Committee.
Phone: (505) 277-2171